Privacy Policy
LAUNCHPAD DELIVERY LTD
1. Who We Are
LAUNCHPAD DELIVERY LTD is a UK-based company providing website development, hosting and maintenance services to businesses within the United Kingdom.
We are the data controller responsible for your personal data.
2. What Data We Collect
We only collect personal data from paying customers.
This may include:
- Full name
- Business name
- Business email address
- Business phone number
- Business address
- Website URL
- Payment information (processed securely via Stripe)
- Call recordings (for quality control and training purposes)
We do not knowingly collect data from individuals under 18.
3. How We Collect Data
Data may be collected through:
- Direct phone communication
- Stripe checkout
- Email communication
- Google Sheets (internal records)
- Zoom or Google Meet calls
- Calendar booking systems
- Domain registration providers (e.g. GoDaddy)
We do not use tracking pixels or advertising analytics tools to collect personal data.
4. How We Use Your Data
We use personal data strictly to:
- Provide website development services
- Process payments
- Manage hosting and maintenance
- Communicate regarding your service
- Maintain internal financial records
- Train and improve our sales processes (via recorded calls)
We do not sell, rent, or share your data for marketing purposes.
We do not send marketing emails or newsletters.
5. Legal Basis for Processing
Under UK GDPR, we process personal data on the following lawful bases:
- Performance of a contract
- Legitimate business interests
- Legal obligations
6. Payment Processing
All payments are processed securely through Stripe.
We do not store full card details on our own systems.
Stripe acts as a separate data processor under its own privacy policy.
7. Data Storage and Retention
Client data is stored securely using:
- Stripe
- Google Sheets
- Google Workspace
- Zoom / Google Meet
- Domain registrars such as GoDaddy
We retain client records indefinitely for operational, legal and accounting purposes.
8. Data Security
We take reasonable technical and organisational measures to protect client data from:
- Unauthorised access
- Accidental loss
- Misuse
Access to client data is restricted to authorised personnel only.
9. Your Rights
Under UK GDPR, you have the right to:
- Request access to your data
- Request correction of inaccurate data
- Request deletion where legally applicable
- Object to certain processing activities
Requests can be made by contacting us directly.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
11. Contact
For privacy-related enquiries, contact:
LAUNCHPAD DELIVERY LTD